Login Help

Registration

• Who can register?

  Anyone who is enrolled in a Care Allies program may register for online access. If you are not actively enrolled, you may be able to register using your employer’s Care Allies website link

• Why register?

  Register to access your health and wellness programs and information.

• How do I get a User ID?

  By registering, you will get your User ID.

• What information do I need to register?

  To ensure your privacy and security, we require personal information so we can verify your identity:

  • First Name
  • Last Name
  • Home Address
  • Date of Birth
  • Social Security Number (optional)
  • You may need to complete a short questionnaire so we can identify you in our systems.

  Note: If you’re covered by another family member’s plan, you may need to enter the employee’s social security number.

• What if I try to register, but my identity is not validated?

  We maintain high security standards. That means the registration information you provide must exactly match the information we have on file for you. Please try to register again. If you receive an error, please call Customer Service at 1-855-687-8544 and we’ll help you register.

• When will I have access?

  Immediately. As soon as you register, you will gain access to all of your health and wellness information.

Log-in

• What if I forgot my User ID?

  Click the Forgot User ID link on the login page and follow the instructions to request a PIN. We will send this PIN to the email address we have on file for you. If you still have trouble retrieving your User ID, call Customer Service at 855-687-8544.

• What if I forgot my Password?

  Click the Forgot Password link on the login page and follow the instructions to request a PIN. We will send this PIN to the email address we have on file for you. If you still have trouble resetting your Password, call Customer Service at 855-687-8544.

• What if I forgot my User ID and Password?

  Click the Forgot User ID link on the login page and follow the instructions to request a PIN. We will send this PIN to the email address we have on file for you. The same PIN can be used to either reset your Password or retrieve your User ID.

• What is a PIN and why do I need it?

  Your PIN is a secure "Personal Identification Number" for you to help you reset your password or retrieve your User ID. If you request a PIN, it will be sent to the email we have for you on file. Your PIN is good for 90 minutes from the time the email is generated, so use it quickly. The same PIN can be used again to either reset a Password or retrieve your User ID.

Security

• What kind of browser do I need to use?

  You can use a variety of browsers, including Microsoft Internet Explorer 11 and above, Microsoft Edge; Mozilla FireFox (version 27 and above) Safari (version 7 and above) and Google Chrome (version 22 and above). For the best experience, we suggest using the most up-to-date version of your browser.

• What ensures the privacy and security of my account information?

  We work hard to keep your account information private and secure. Among the best practices we follow are:

  • The Web service to your company is only available to people authorized by your employer.
  • All services are secured behind a firewall. We monitor unauthorized access attempts and we investigate inappropriate uses.
  • Your password must be 6 to 12 characters and contain at least one number and one letter. Your password cannot be your name or any password you've used before.
  • To help keep your security high, we let you change your password and encourage you to change it frequently.
  • For your protection, we use the most secure version of communications available. Only browsers that support Secure Socket Layer (SSL) and 128-bit encryption (also known as domestic or U.S. grade security) can be used to access these Web services. SSL minimizes the likelihood that anyone but you or the appropriate representative will read your electronic messages. Your protection is also higher when you use updated versions of your browser. If you use Microsoft Internet Explorer and do not have version 6.0 or higher, you may download the latest version here: Internet Explorer
  • Our Web Services automatically deactivates your account access after five invalid log in attempts. This ensures that unauthorized individuals cannot use your account by successfully guessing your password. Should you forget your password, a password reset tool is available from the log in page. We'll prompt you to answer the security questions you answered when you first registered.
  • Built-in timers terminate your access if you are not actively using the site.
  • Your password will never be displayed on any Web page.
  • When you attempt to go to a page you bookmarked, we'll always require you to go through the log in process. That way we know the site visitor is really you.

• What steps should I take to help ensure the security of my account information?

  How you use the online service and your personal account information can greatly affect your security on the site. To keep security high, when you finish using this website, always use the log out button and then close your browser. Also, never share your password with anyone

• What if someone learns my password?

  If you suspect that someone knows your password, you can either use the online Forgot Password tool to change it or call Customer Service at 1-855-687-8544 and we'll change your password for you. Remember -- never share your password with anyone.

• How can I tell if my online session is private and secure?

  Microsoft Internet Explorer uses a padlock. When you see the padlock you know your session is encrypted. Encryption puts your session in a secret code that can prevent unauthorized people from viewing it. Look for the padlock in the lower right corner of your browser. A broken key or an open lock means your session is not encrypted. While a broken key or open lock might appear when the page loads between two encrypted pages, your session is still encrypted if the key is whole or the lock is closed when the page finishes loading. When you leave our website, your encrypted session will be interrupted and you will need to log in again when you return.

Personal Information

• How do I update my personal information?

  To keep your personal information accurate and consistent with your enrollment, we cannot accept a change of mailing address or updates to your personal information. If you're covered under your employer's health plan, please contact your human resource representative or your health plan administrator to update your information.