Anyone who participates in a Cigna plan may register for online access to their information. If you are covered by another family member's Cigna plan, you cannot access any claim or coverage information. Anyone enrolling in a Cigna Life, Accident or Disability Insurance plan is also eligible to register.
Register on myCigna.com and you'll be able to find all your coverage information online, when you need it. If you're covered by another family member's Cigna plan, you can register but you will not have access to claim or coverage information.
Register with myCigna.com now to get your permanent User ID.
To ensure your privacy and security, Cigna requires personal information so we can verify your identity. Please provide:
You'll find your Customer ID number on your Cigna ID card.
We maintain high security standards. That means the registration information you provide must exactly match the information we have on file for you. Please try to register again. If you receive a Validation Data error, please call Cigna Customer Service at 1.800.853.2713 and we'll help you register.
Immediately. As soon as you register, you will gain access to all of your Cigna account information.
Cigna provides an online Forgot ID tool to help you retrieve your User ID. To keep your information secure, we will only provide your User ID if you correctly answer the security questions we originally asked you during registration. If you have trouble retrieving your User ID through our online tool, please call us at Cigna Customer Service at 1.800.284.8346.
Cigna provides an online Forgot Password tool to assist in resetting your password. To protect your information, your password can only be reset if you correctly answer the security questions we originally asked you during registration. If you have trouble resetting your user password through the online tool, please call Cigna Customer Service at 1.800.284.8346.
If you have questions about how myCigna operates and what features are available, please talk to a Cigna representative. Call Cigna Customer Service at 1.800.853.2713.
myCigna works well with a variety of browsers, including Microsoft Internet Explorer 6, 7, and 8; Mozilla FireFox, Safari, and Google Chrome.
Cigna works hard to keep your account information private and secure. Among the best practices we follow are:
How you use the online service and your personal account information can greatly affect your security on the site. To keep security high, when you finish using CIGNA's Web Services always use the log out button to leave the service and then close your browser. Also, never share your password with anyone.
If you suspect that someone knows your password, you can either use the online Forgot Password tool to change it or call Cigna at 1.800.284.8346 and we'll change your password for you. Remember -- never share your password with anyone.
Microsoft Internet Explorer uses a padlock. When you see the padlock you know your session is encrypted. Encryption puts your session in a secret code that can prevent unauthorized people from viewing it. Look for the padlock in the lower right corner of your browser. A broken key or an open lock means your session is not encrypted. While a broken key or open lock might appear when the page loads between two encrypted pages, your session is still encrypted if the key is whole or the lock is closed when the page finishes loading. When you leave a Cigna Web Service, your encrypted session will be interrupted and you will need to log in again when you return.
To keep your personal information accurate and consistent with your enrollment, we cannot accept a change of mailing address or updates to your personal information through myCigna.com. If you're covered under your employer's health plan, please contact your human resource representative or your health plan administrator to update your information. If you have an individual health plan, please call Cigna Customer Service at 1.800.244.6224.