Anyone who participates in a Cigna plan may register for online access to their information. If you are covered by another family member's Cigna plan, you cannot access any claim or coverage information. Anyone enrolling in a Cigna Life, Accident or Disability Insurance plan is also eligible to register.
Register on myCigna.com and you'll be able to find all your coverage information online, when you need it. If you're covered by another family member's Cigna plan, you can register but you will not have access to claim or coverage information.
Register with myCigna.com now to get your permanent User ID.
To ensure your privacy and security, Cigna requires personal information so we can verify your identity. Please provide:
You'll find your Customer ID number on your Cigna ID card.
We maintain high security standards. That means the registration information you provide must exactly match the information we have on file for you. Please try to register again. If you receive a Validation Data error, please call Cigna Customer Service at 1-800-853-2713 and we'll help you register. If you are a Cigna-HealthSpring Medicare customer, please call 1-855-216-4365.
Immediately. As soon as you register, you will gain access to all of your Cigna account information.
To keep your information secure, you can go to Forgot User ID and correctly answer the security questions we originally asked you during registration. Or you can request a PIN that we will send to the email address we have on file for you. If you still have trouble retrieving your User ID, call Cigna Customer Service at 1-855-221-0273.
To protect your information, you can go to Forgot Password and correctly answer the security questions we originally asked you during registration. Or you can request a PIN that we will send to the email address we have on file for you. If you still have trouble resetting your Password, call Cigna Customer Service at 1-855-221-0273.
Your PIN is a secure "Personal Identification Number" for you to help you reset your password or retrieve your User ID. If you request a PIN, it will be sent to the email we have for you on file. Your PIN is good for 90 minutes from the time the email is generated, so use it quickly. The same PIN can be used again to either reset a Password or retrieve your User ID.
You will need to go to the guest logon page and select either Forgot Password or Forgot User ID. Then click the link, "I have a temporary PIN" which will take you to the correct screen to enter the PIN.
If you have questions about how myCigna operates and what features are available, please talk to a Cigna representative. Call Cigna Customer Service at 1-800-853-2713. If you are a Cigna-HealthSpring Medicare customer, call 1-855-216-4365.
myCigna works well with a variety of browsers, including Microsoft Internet Explorer 6, 7, and 8; Mozilla FireFox, Safari, and Google Chrome.
Cigna works hard to keep your account information private and secure. Among the best practices we follow are:
How you use the online service and your personal account information can greatly affect your security on the site. To keep security high, when you finish using CIGNA's Web Services always use the log out button to leave the service and then close your browser. Also, never share your password with anyone.
If you suspect that someone knows your password, you can either use the online Forgot Password tool to change it or call Cigna at 1-855-221-0273 and we'll change your password for you. Remember — never share your password with anyone.
Microsoft Internet Explorer uses a padlock. When you see the padlock you know your session is encrypted. Encryption puts your session in a secret code that can prevent unauthorized people from viewing it. Look for the padlock in the lower right corner of your browser. A broken key or an open lock means your session is not encrypted. While a broken key or open lock might appear when the page loads between two encrypted pages, your session is still encrypted if the key is whole or the lock is closed when the page finishes loading. When you leave a Cigna Web Service, your encrypted session will be interrupted and you will need to log in again when you return.
To keep your personal information accurate and consistent with your enrollment, we cannot accept a change of mailing address or updates to your personal information through myCigna.com. If you're covered under your employer's health plan, please contact your human resource representative or your health plan administrator to update your information. If you have an individual health plan, please call Cigna Customer Service at 1-800-244-6224.