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Behavioral Health

Here is where you will find your state's Professional Relations Field Office and phone numbers for behavioral health providers.

CIGNA Behavioral Health's Treatment Guidelines

Since 1988, CIGNA Behavioral Health has written guidelines for level of care determinations ("Level of Care Guidelines") and clinical practice ("Preferred Practice" or "Clinical Practice Guidelines"). These help providers determine which benefits apply in particular courses of treatment.

The CIGNA Behavioral Health Level of Care guidelines incorporate the American Psychiatric Association's clinical practice guidelines. Here is the latest edition Level of Care document.

To review current APA Practice Guidelines, visit the APA Web site.

NOTE: The majority of conclusions expressed within the APA guidelines are based on scientific evidence-based research. In places where the guidelines are not fully supported by scientific evidence, CIGNA Behavioral Health maintains the right to use the latest scientific-based evidence to guide our decisions.